Customer Service Professionals Network
Toronto, ON
Phone: +19054775544Format verified (CA)
Website: mycspn.com
Trust signals
- ✓ Online since 2014
- Format verified (CA)
Customer Service Professionals Network specializes in enhancing customer and employee experiences through consulting and training.
Customer Service Professionals Network (CSPN) is a leading consulting firm based in Toronto, dedicated to transforming customer and employee experiences. With over 20 years of expertise, CSPN offers tailored consulting and training services designed to elevate engagement and loyalty across various industries. Their commitment to excellence is reflected in their impressive customer satisfaction metrics, including a 94% CSAT and 98% NPS average. CSPN's new brand extension, The Experience Advisors, focuses on creating impactful experiences that resonate with both customers and employees.
Business stage
established
Local competition
medium
Profile confidence
90%
Services & offerings
consulting, training, professional development
Who they serve
CSPN primarily serves organizations looking to enhance their customer and employee experiences.
Ideal customer
- Industry
- various
- Company size
- medium to large
- Decision-maker role
- decision-makers in HR and customer service
- Geography
- North America
B2B vs B2C focus
B2B 80%B2C 20%
Demand pattern
steady
Peak months
JFMAMJJASOND
Services are in demand year-round.
What sets them apart
- 20+ years of experience
- high customer satisfaction ratings
- focus on community and member initiatives
Year founded
2014
Team size
Unknown
NAICS
541611
Technology
WordPressGoogle AnalyticsUses Microsoft 365